Employee Rewards Program
 

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FAQs

1.

What if I entered a wrong mobile number while registering the employee ?
 
This means points have been credited to a wrong mobile number and corrective action needs to be taken. You need to send an email to support@bluecherry.in with complete transaction details (mobile number, reason, amount, transaction date). The rectification will be made manually within 3 working days.
 

2.

What if Employee / Client does not receive confirmation SMS ?
 
Under normal conditions, the confirmation SMS should reach the customer within 5-15 seconds. But sometimes the SMS may get queued or delayed at the mobile operators end or may even be restricted due to DND (Do Not Disturb) filters by TRAI and telecom operators. You can confirm that the allocation has happened by clicking on ‘Reports> Allocation Summary’ on the main menu of your BCRP interface. If the status says “SUCCESSFUL” that means the customer’s account has been credited even if he/ she hasn’t received the SMS. If it says DECLINED then you need to redo the allocation process. In any case an email will be received by the employee.
 

3.

How to double check if an Allocation has happened or not ?
 
You can confirm that the allocation has happened by clicking on ‘Reports > Reward Points Awarded’ or under “Detailed Company ledger” on the main menu of your BCRP interface.
 

4. Can multiple employees combine their points for a single redemption ?
 
No. Only one customer can redeem his / her points in a transaction.
 
5. What would happen if employee has inadequate points balance ?
 
In such a case once you Submit the employees Mobile no. and Amount on the BCRP interface, the transaction status will be ‘Declined’ and it will say ‘Inadequate Balance’. The employee will not be able to redeem points exceeding what he / she has in the account.
 
6.

What happens when employee does not receive the Authorization Code SMS ?
 
Under normal conditions the SMS should reach the customer within 0-2 minutes. But sometimes the SMS may get stuck or delayed at the mobile operators end. In such a case initiate the transaction again after a few minutes. In anyway an email will be sent to the employee on the registered email address.
 

7. What would happen in case the wrong authorization code has been entered ?
 
The system will decline the request unless the correct authorization code is entered.
 
8. How to double check if a redemption has happened or not ?
 
You can confirm this through the Reports >> Reward ledger which will provide an entire summary of points awarded and redeemed. In addition you will also receive a SMS. If you still have difficulties you may send an email at support@bluecherry.in or call at 022-66195200. These numbers are also there on every email that is sent to the individual.

 
For a demo Call : +91-22-66195200 (B) | Mail Us : info@bluecherry.in



219/220, 2nd Floor, Neo Corporate Plaza, Ramchandra Extension Lane, Malad (W), Mumbai - 400 062.
Tel : +91-22-6619 5200 (B)                       |                    Web Site : bluesky-corporate.com