What if I entered a wrong mobile number
while registering the employee ?
This means points have been credited to
a wrong mobile number and corrective action needs to be taken. You need to send
an email to
firstname.lastname@example.org with complete transaction details (mobile number,
reason, amount, transaction date). The rectification will be made manually within
3 working days.
What if Employee / Client does not receive
confirmation SMS ?
Under normal conditions, the confirmation
SMS should reach the customer within 5-15 seconds. But sometimes the SMS may get
queued or delayed at the mobile operators end or may even be restricted due to DND
(Do Not Disturb) filters by TRAI and telecom operators. You can confirm that the
allocation has happened by clicking on ‘Reports> Allocation Summary’ on the main
menu of your BCRP interface. If the status says “SUCCESSFUL” that means the customer’s
account has been credited even if he/ she hasn’t received the SMS. If it says DECLINED
then you need to redo the allocation process. In any case an email will be received
by the employee.
How to double check if an Allocation
has happened or not ?
You can confirm that the allocation has
happened by clicking on ‘Reports > Reward Points Awarded’ or under “Detailed
Company ledger” on the main menu of your BCRP interface.
Can multiple employees combine their
points for a single redemption ?
No. Only one customer can redeem his / her
points in a transaction.
What would happen if employee has inadequate
points balance ?
In such a case once you Submit the employees
Mobile no. and Amount on the BCRP interface, the transaction status will be ‘Declined’
and it will say ‘Inadequate Balance’. The employee will not be able to redeem points
exceeding what he / she has in the account.
What happens when employee does not receive
the Authorization Code SMS ?
Under normal conditions the SMS should reach
the customer within 0-2 minutes. But sometimes the SMS may get stuck or delayed
at the mobile operators end. In such a case initiate the transaction again after
a few minutes. In anyway an email will be sent to the employee on the registered
What would happen in case the wrong authorization
code has been entered ?
The system will decline the request unless
the correct authorization code is entered.
How to double check if a redemption has
happened or not ?
You can confirm this through the Reports
>> Reward ledger which will provide an entire summary of points awarded and
redeemed. In addition you will also receive a SMS. If you still have difficulties
you may send an email at
email@example.com or call at 022-66195200. These numbers are also there
on every email that is sent to the individual.